Terms of Purchase

Shipping and handling

Deliveries in Sweden

We have a fixed shipping and handling cost within Sweden of SEK 29 regardless of the number of products ordered.
For a purchase of more than SEK 500, we offer free shipping

Deliveries to the rest of the EU

We have a fixed shipping and handling cost outside Sweden and within EU (except Greece) of SEK 59 regardless of the number of products ordered.
For a purchase of more than SEK 800, we offer free shipping

Deliveries outside the EU and to Greece

We currently do not deliver here.

Delivery times

Delivery times are 7-10 weekdays within Sweden and 7-20 days within the rest of the EU, depending on stock status. Longer delivery times than stated may occur during periods when we have a high load due to high order intake, stock closing, delays from the manufacturer etc.

Payment

All payments are handled by the Easy Checkout function from our partner NETS. You can read the terms of use from NETS here.

In Easy checkout you can choose to pay with Swish, Card or Invoice. When choosing an invoice, an invoicing fee of SEK 25 will be added.

PLEASE NOTE also that when selecting invoice, we transfer the receivable to NETS so payment must be made to them using the specified methods. Any late fees, claims, etc. in the event of non-payment will also come from NETS. If you think that their demands on you are incorrect, you should first contact them, but also let us know.

NETS is a company that guarantees a fast and secure payment.
Payment is made via a secure connection. All transactions are sent via SSL (Secure Sockets Layer) and are encrypted. They use the latest security technology for online credit card payments – 3D-Secure – a standard developed by VISA and MasterCard with the intention of securely validating the consumer when buying online.
When the card information is received, and encryption is no longer necessary, the user can return to the store – then a warning can be displayed that you are coming to an insecure site. This is completely in order and does not involve any security risk, all sensitive data is then already handled.

This is how it works

When you have chosen to pay by card, fill in the fields Card number, Expired (month / year) and CVC. The information that has been provided is checked.

What is Security Code (CVC)?

To increase security, you as a customer are asked to enter the last three digits printed in the signature field on the back of the card. This code is sent to the card issuer for verification and verification.

Where can I find the code on the card?

On Visa and MasterCard you will find the code which are the last three digits in the signature field on the back of the card.

Why does a security code have to be entered?

This is to increase security. These figures are randomly generated by the card issuer and may only be used as verification for Distance Trading purchases.
If you want to know more about the security code, contact your bank or card issuer.

Verified By Visa

Verified by Visa is Visa’s name for the 3D Secure standard for secure card customer identification when purchasing online.

Card issuers who have offered their card customers this service will be able to identify and verify the card customer’s identity in a secure manner. The card customer is linked to their card issuer and may enter a username and password.
Read more about Verified by VISA

MasterCard SecureCode

Mastercard SecureCode is Mastercard’s name for the 3D Secure standard for secure identification of card customers when purchasing online. Card issuers who have offered their card customers this service will be able to identify and verify the card customer’s identity in a secure manner. The card customer is linked to their card issuer and may enter a username and password.
Read more about MasterCard SecureCode

General conditions for private consumers

For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply. You can read more about your rights as a consumer at the Swedish Consumer Agency.

We deliver to individuals, companies, schools, organizations, associations and parishes within the EU.

Age limit for orders

Customers under the age of 18 must have a guardian’s permit to place orders with us.

Prices

The prices of our goods are stated as a basis in Swedish kronor. However, you can choose to display the process in another currency. By default, prices are shown including VAT. Any shipping and handling fee as well as invoicing fee are always shown including VAT. VAT is also displayed in kronor before you confirm the order. VAT is 25%.

Shipping costs are added to all orders with an order value below SEK 600 within Sweden and SEK 1,000 outside Sweden but within the EU.

When you add something to the shopping cart, you can see what the estimated shipping and handling cost will be. The shipping cost is then added to the total cost before you confirm your order.

Customer / personal information

To shop with us, you must enter information in all fields that are mandatory at check-out / payment. If we do not have your e-mail address, we can not send an order confirmation and we can not notify you of known delivery delays or if any part of your order can not be delivered.

The personal information you provide to us is used for order processing, invoicing, information, marketing and other purposes that aim to make our service work as well as possible. Your information is also stored by the payment service NETS. In addition, the information is not passed on to any third party by us.

Delivery

Your order is sent with the shipping supplier that we believe provides the best service and price and can vary from order to order. You will mostly be able to track the delivery when it is on its way to you. However, smaller products can be sent as regular letters and will then not be traceable.

Delivery time

We have our stock in Järvsö. The products we have in stock are sent from us as soon as possible after the order has been received. The products we do not have in stock are sent as soon as we receive them.

Cancellation

As a private consumer, you have the right to cancel your order before we have sent the order to you.

Fee for uncollected packages

In the case of unredeemed packages, we charge a fee of SEK 395 (incl. VAT) to cover the fees that arise in connection with the package being returned to us.

Transport-damaged goods

If an item is damaged during transport, the damage must be reported immediately to the forwarder (Bring, UPS, Posten, Schenker, DHL or similar).
You also contact us for complaints as we are responsible for the deliveries arriving to you in good condition.

Ownership reservation

All goods you ordered are the property of Webbexperterna Norden AB until full payment has been received by our partner for payments NETS.

Complaint terms and right of withdrawal

To complain about a faulty or defective item, please contact us immediately. We will send you a new item at no extra shipping cost, provided the item is available. If we cannot replace you with a new item, we will make a refund to you when we have received the defective item in return. For return of defective goods, we send a shipping note with paid postage.

It is also good to know that as a private consumer you have three years to complain about an original defect in a product.
In the event of a complaint, the customer must contact our customer service and, in order to simplify the handling of the complaint, state the order number and reason for the complaint.

Right of withdrawal & returns

Private consumers have, according to the Distance Contracts Act, the right to cancel the purchase within 14 days. The right of withdrawal applies when the product and packaging are returned in unchanged condition. The product must not be used, but packaging must have been opened carefully. To, as a private consumer, use the right of withdrawal, you must contact our customer service. Return shipping is paid for by the consumer. Refund will be made as soon as we have received the item back and the return is approved (refund will be made within 30 days).

The return address is:

The Dog’s shop
Skridsvik Skästravägen 315
SE-827 53 Järvsö
Sweden

Guarantee

All product warranties are provided by our suppliers and manufacturers. Different goods have different lengths of warranty, our goal is for this to be stated in the product description if different warranty periods are applied (eg 2 years, 5 years, 10 years, etc.). We of course help with contact and warranty measures, so do not hesitate to contact us. According to the Consumer Purchase Act, private consumers have the right to complain about a product within 6 months from the date of purchase.

Force Majeur

An event beyond our control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that we are released from our obligations to fulfill concluded agreements.

Other

We reserve the right to change all information without prior notice. In the event of a final sale or if a sale item has expired, we have the right to cancel the purchase and refund any amounts paid in advance.

See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU’s common dispute resolution page http://ec.europa.eu/odr.

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